This policy applies to all personal information of visitors to our websites (www.GigaBiz.co.za) and all customers using MFN/GIGABIZ products and services including, but not limited to, mobile applications. MFN/GIGABIZ respects the privacy of its customers and undertakes not to trade in or share their personal information, nor monitor their communications, except when required to do so by law or as provided for herein.
This Policy confirms how and when MFN/GIGABIZ will gather customers' personal information and how we intend to use it. The Policy also provides our customers with an avenue of redress where MFN/GIGABIZ or any of its employees has infringed any of your rights.
MFN/GIGABIZ may need to change or update this policy from time to time. Any updated versions will be placed on our website and will be effective from the date of posting. Where practical we will notify you of changes.
From time to time, MFN/GIGABIZ will collect certain personal information about our customers and visitors to our website and mobile applications. Such information will include both identifiable personal data, as well as non-identifiable personal information. We respect your privacy rights and we comply with all applicable laws in handling personal information.
When used in this privacy statement, the term "personal information" has the meaning given to it in the Protection of Personal Information Act, 2013 (POPI). Generally speaking, personal information is any information that can be used to personally identify a natural or juristic person. If any information that we collect personally identifies you, or you are reasonably identifiable from it, we will treat it as personal information.
Identifiable personal information will be collected when a customer or potential customer signs a contract for a service or product, register for products or services, responds to customer surveys, communications and promotions or contacts the MFN/GIGABIZ helpdesk and/or visits or browse's our website or make use of our products and / or makes use of our network . We may also, with your permission and consent and as permitted by law, collect personal information about you from other organisations or third parties where appropriate. In most cases, MFN/GIGABIZ will collect personal information to ensure network integrity and to ensure continued provision of the most relevant content and best possible service that suits the needs of our customers. In some instances, law requires MFN/GIGABIZ to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.
Non-identifiable information is gathered automatically when a person visits MFN/GIGABIZ's website, those websites hosted by MFN/GIGABIZ and/or MFN/GIGABIZ mobile applications and the information so obtained will be stored for use in the MFN/GIGABIZ system(s).
If you provide us with personal information relating to a third party, please make sure that you are authorised to do so.
The information that we collect depends on the MFN/GIGABIZ products and services that you subscribe to. This includes but is not limited to the following:
MFN/GIGABIZ may on occasion use and analyse your personal information to:
You may opt out of receiving any communications of this nature by contacting our customer service representatives.
We may also log the websites you visit, collect IP addresses and information about your operating system and the type of browser you use for the purposes of our network/ system administration and to audit the use of our site. This data, however, will not be used to identify individual users.
Any information MFN/GIGABIZ collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence to other departments within MFN/GIGABIZ or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns and will otherwise be kept confidential.
Usage Date- Mobile
When you access the MFN/GIGABIZ Service(s) by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data ("Usage Data").
Tracking and Cookies Data
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
We may disclose your personal information to:
We will never sell your personal information.
We do not currently send personal information outside of South Africa. Should it become necessary to do so, we will do so in accordance with applicable laws.
We may use your contact details to send you details of new products or services that may interest you. These communications may be sent in various forms (including by post and by email) in accordance with applicable marketing laws. If you indicate a preference for a method of communication, we will endeavour to use that method practical.
If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it here.
Any information that customers disclose in a public space, including on any bulletin board, chat room or any site MFN/GIGABIZ may own, is available to anyone else who visits that space.
MFN/GIGABIZ cannot safeguard any information you disclose there.
MFN/GIGABIZ uses 3rd party vendor re-marketing tracking cookies, including the Google AdWords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). MFN/GIGABIZ respects your privacy and are not collecting any identifiable information with Google's or any other 3rd party remarketing system.
As the Website is accessible via the internet, and the internet is inherently insecure, we cannot guarantee the security of information you send to us online (including that it will not be intercepted). You send information to us online so at your own risk.
We may keep your personal information in either electronic or hard copy form. In both cases, we take reasonable and appropriate steps to ensure that the personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.
Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
You have the right to contact us at any time requesting:
Details on how to make a request are available in our PAIA manual. When making a request, we will require adequate proof of your identity. We will try to provide you with suitable means of accessing information, where you are entitled to it, by for example, posting or emailing it to you.
There may be instances where we cannot grant access to your personal information. For example, if access would interfere with the privacy of others or would result in a breach of confidentiality, we may need to refuse access. If we refuse access, we will give written reasons for the refusal.
If you believe that any personal information that we hold about you is inaccurate, irrelevant, outdated, incomplete or misleading, you may ask us to correct it. If you believe that any personal information that we hold about you is excessive or have been unlawfully obtained or that we are no longer authorised to retain it, you may ask us to destroy or delete it. If we do not agree that there are grounds for action, you may ask us to add a note to the personal information stating that you disagree with it.
We may charge a reasonable fee to cover its administrative and other costs in providing information to you. We will not charge for simply making a request or for making any corrections to personal information.
You have the right to request the deletion of personal information held, which will be implemented subject to applicable law.
MFN/GIGABIZ may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third party Service Providers to monitor and analyse the use of our Service.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
If you believe that your personal information has been unlawfully accessed or acquired, you can contact us here and provide details of the incident so that we can investigate it.
We will treat your complaints confidentially (unless otherwise required by law), investigate those complaints and aim to ensure that they are resolved within a reasonable time.
If your personal information changes, please let us know and provide us with all changes as soon as reasonably possible to enable us to update it.
Last Updated: 21/01/2019